North East LHIN’s health system planning and funding functions are now part of Ontario Health, a government agency responsible for ensuring Ontarians continue to receive high-quality health care services where and when they need them.

NE LHIN and Behavioural Supports Ontario (BSO)

The North East LHIN has strongly supported the development of Behavioural Supports Ontario (BSO), a comprehensive system of support to enhance care for both older adults with responsive behaviours that may be associated with dementia, mental health, substance use and/or other neurological conditions; and for their caregivers. The term “responsive behaviours” represents an unmet need(s) that may be expressed by the individual in the form of mood changes, exit seeking, verbal or physical responses, etc.

The NE LHIN has invested in adding more than 70 BSO workers across the region into a variety of care settings, including long-term care homes, hospitals, and community agencies.  As well, specialized training has been provided for 7,500 others already working in the field.

In 2015, Ontario’s 14 LHINs agreed to a single provider to lead the Ontario-wide work of BSO. In recognition of its leadership in BSO, the North Bay Regional Health Centre (NBRHC) was selected. The NE LHIN holds an accountability agreement with NBRHC to deliver this provincial service on behalf of all LHINs.

A 2015/16 summary report for the NE LHIN region shows that more than 5,867 patients and family members were provided support through NE BSO, with 181,229 patient-based services delivered and 7,358 participants in structured learning events. The NE BSO Integrated response team supported over 590 transitions in care, furthering this important work by developing standard transitional pathways, and transitional tools and resources.

BSO’s Aboriginal Strategy

This strategy helps to ensure Aboriginal/First Nation people living in Northeastern Ontario are informed about the services available through BSO and that BSO employees possess the core competencies to provide culturally competent care.  BSO tools and assessments used are respectful of Aboriginal/First Nation history, values and cultural differences. In order to accomplish these goals, a working group of relevant stakeholders with lead staff from BSO and NE LHIN is overseeing a work plan to move this exciting strategy forward.

Accessing a BSO Team Close to Your Community

For information on how to access a BSO team close to your community, please contact the North East BSO Regional Central Intake line at 1-855-276-6313 (1-855-BSO-NE13).

Relevant Links

For more information contact the North East LHIN’s Mental Health, Addictions and Housing Officer, Shana Calixte, at