Complaint, Concern, Compliment

Patient Ombudsman

The Patient Ombudsman is responsible for investigating complaints related to Ontario’s hospitals, long-term care homes and community care services provided by the NE LHIN.

Ontario Ombudsman

The Ontario Ombudsman is responsible for investigating complaints related to public sector bodies. The Ontario Ombudsman does not investigate hospitals, long-term care homes and community care services provided by the NE LHIN, or complaints about specific regulated health professionals.

Regulated Health Professionals

All regulated health professionals belong to regulatory bodies called “Colleges”. If your complaint is only about a regulated health professional, such as a physician, nurse, physiotherapist, etc., you will need to contact the appropriate College.

North East Home and Community Care Information

To access the North East Home and Community Care feedback form click here.

Health Care Consent Act

The Health Care Consent Act (HCCA) is an Ontario law that has to do with the capacity to consent to treatment.

FOI Requests

Request Form under the Freedom of Information and Protection of Privacy Act/
Municipal Freedom of Information and Protection of Privacy Act click here.

One of the core values that guides our work across the North East LHIN is listening to feedback from Northerners. The North East LHIN Complaint, ConcernCompliment process provides people with a means of registering a health care complaint or concern, and feedback on what is working well related to the care they receive.

The process ensures follow-up and helps to identify potential systemic issues. The North East LHIN is committed to resolving or overseeing the resolution of a complaint in a timely manner. A review process is in place to record and ensure that reported complaints are addressed an: received with courtesy and recorded accurately; acted upon promptly and fairly; and are confidential and protected. (See Guiding Principles for Complaints Management).

Protecting Your Privacy

If you have a concern that requires us to collect your personal information and you would like us to follow up, North East Local Health Integration Network and its staff may need to collect your personal information in accordance with the Local Health System Integration Act, 2006 and the Freedom of Information and Protection of Privacy Act.  If we do need to collect your personal information, we will require your written consent. Please click on one of the following consent forms, depending on your need:

If you have any questions about this collection and use of personal information or the Consent Form, please contact:

North East Local Health Integration Network
Natalie Ferguson, Manager, Privacy & Health Records
555 Oak St. East, 3rd Floor North Bay, ON P1B 8E3
1-866-906-5445
natalie.ferguson@lhins.on.ca

If you have concerns that relate to services provided or to be provided by someone else and not to you, please contact the NE LHIN directly for further instructions.

If you wish to contact the NE LHIN to file a complaint, concern, or compliment, there are several ways of doing so:

  • First, if this is a complaint about an agency other than the NE LHIN itself, please address it with the agency in question.
  • Phone: 1-866-906-5446
  • Email: ne.feedback@lhins.on.ca or Fax: 705-840-0142
    • When filing a complaint by email, please ensure you address the following questions:
      • What is the name of the health care organization your concern involves?
      • What is your concern?
      • Who did you speak to at the health care organization? What did they say?
      • What would resolution of this complaint look like to you?
    • Please also provide:
      • Your name
      • City/town
      • Phone number
      • Your permission for the North East LHIN to contact you regarding the specific concern.
      • Your understanding that the information you provided may be used by the North East LHIN to address your specific concern.

Note: Emails and faxes will be responded to by telephone, so please include a telephone number where you can be reached.