Complaint, Concern, Compliment

Patient Ombudsman

The Patient Ombudsman is responsible for investigating complaints related to Ontario’s hospitals, long-term care homes and and home and community care services.

Regulated Health Professionals

All regulated health professionals belong to regulatory bodies called “Colleges”. If your complaint is only about a regulated health professional, such as a physician, nurse, physiotherapist, etc., you will need to contact the appropriate College.

North East Home and Community Care Information

To access the North East Home and Community Care feedback form click here.

Health Care Consent Act

The Health Care Consent Act (HCCA) is an Ontario law that has to do with the capacity to consent to treatment.

FOI Requests

Request Form under the Freedom of Information and Protection of Privacy Act/
Municipal Freedom of Information and Protection of Privacy Act click here.

We welcome your feedback. Our Compliments, Concerns, Complaints process provides people with a means to provide feedback on what's working, and what could be improved. The process ensures follow-up and helps to identify potential systemic issues. We are committed to reviewing and assessing all feedback and concerns in a timely manner. Your feedback will:

  • Be received with courtesy and recorded accurately
  • Be acted upon promptly and fairly
  • Be confidential and protected

To Provide Feedback

  1. About Home and Community Care Support Services - If you have a compliment, concern or complaint about home and community care support services click here.
  • Phone: 1-800-461-2919 x 4530
  • Email: nequality&risk@lhins.on.ca
  • Address: Rainbow Centre 40 Elm St. Suite 41-C Sudbury, ON P3C 1S8

2. About other Health Services Providers - If you have a compliment, concern or complaint about a health care service other than home care, please contact: 

Ontario Health North

Email: Lara.bradley@lhins.on.ca

Telephone: 1-800-461-2919 x5149

Protecting Your Privacy

If you have a concern that requires us to collect your personal information and you would like us to follow up, we will require your written consent and staff will collect your personal information in accordance with the Local Health System Integration Act, 2006 and Freedom of Information and Protection of Privacy Act. If you have any questions about the collection and use of personal health information please contact: neprivacy@lhins.on.ca