FLS in identified and designated Health Service Providers (HSPs)

What is being done to ensure access to French Language Services in our various health service sectors?  

As part of a hospital’s reporting accountability, HSPs  that are designated under the French Language Services Act and those identified to provide services in French, have to complete a French Language Services (FLS) Report

What does French Language Services and patient/client-centered care mean?

Patient/client-centered care includes providing equitable access and accessibility to quality professional services in French on a permanent basis. Equitable access to quality professional services in French means that Francophone communities in the HSP’s catchment area can equitably access services provided in French by health professionals capable of providing services in French, on a permanent basis.

How is the FLS Report used?

The information submitted by the identified/designated HSPs is used to calculate the hospital FLS Equity Index, an indicator that helps in measuring how equitable a HSP is regarding access and accessibility of its services in French for Francophone clients. This indicator is then used to determine the HSP

FLS target and included in their accountability agreement.
A review the HSPs’ progress towards achieving its target will be completed and we will advise them of the FLS reporting process in advance of the review.

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