Why Offer Services in French?

Health care agencies that offer services in French contribute to improving access, increasing the efficiency and effectiveness of care, guaranteeing safe care and achieving greater satisfaction among Francophone patients. In this section you will find information on patient-centered care, equitable access, legislation and quality and safety.

    Patient-Centred Care

Creating a health care system that is culturally sensitive and readily accessible in French.
  Equitable Access

FLS integration should be considered upfront and alongside other equity issues, including those impacting Francophone populations.


The FLSA recognizes the contribution of the cultural heritage of the French-speaking population and wishes to preserve it for future generations.
    Quality and Safety

Understanding and being understood – effective communication is key to ensuring quality and safety of health care services.